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My Order
Can I change or cancel an order?
If you need to cancel or change an order, it is important to act quickly. Contact us as soon as possible to increase the chances of a successful cancellation or change.
My order has arrived damaged / I have got the wrong order.
Oh no! We are sorry about that. Please contact us at hello@bigmumsamosas.com immediately!
I did not receive an email confirmation for my order.
Please email us at hello@bigmumsamosas.com stating the order you placed, your name and delivery address.
How do the samosas arrive?
Your samosas arrive already cooked in temperature controlled packaging. Simply follow reheating instructions provided for the best tasting experience.
How will I know my order is out for delivery?
Once your order has been confirmed and finalised, you should receive a notification from our courier partner (DPD) with details of when you can expect your delivery. If you do not receive notification from the courier, please contact us immediately at hello@bigmumsamosas.com.
How To Reheat
How do I reheat the samosas?
Just follow the instructions below and you’ll be set in a matter of minutes.
1. Start by pre-heating your oven to 180 degrees, alternatively you can turn on your air-fryer at the same temperature.
2. Use a baking tray to place the samosas in the oven or place them directly into the air-fryer.
3. Heat the samosas for 6-8 mins, checking them at regular intervals until they are golden brown.
4. Then take the samosas out of the oven (or air-fryer) and allow them to rest for 1-2 minutes. Whilst they are cooling, have some napkins at the ready and your chutney jars open.
5. Finally… tuck in!
Can samosas be frozen?
Our samosas have a shelf life of 3 days, permitting they are refrigerated overnight. Additionally, if you wish to freeze our samosas, please follow the instructions below.
Big Mum’s Samosas are designed to maintain their freshness even when frozen. To ensure the best quality, follow these simple steps:
1. Place the samosas in an airtight container.
2. When you’re ready to enjoy them, allow the samosas to defrost in the refrigerator.
3. Follow the reheating instructions provided with your order (or above) for the best samosa experience.
4. For optimal flavour, we recommend consuming our samosas from frozen within 3 months.
General
Do you offer bulk orders for events or parties?
Absolutely! We offer bulk order options for events, parties, and special occasions. Please contact us, so we can assist you further.
Where can I find nutritional information and allergens of the samosas?
You can find them on our samosas page.
How long do the samosas last?
If kept refrigerated, you can consume your samosas up to 3 days after you have received them.
Can I gift samosas to a friend / family member?
No problem! We are even able to write personalised messages to go with your order.
Is your packaging recyclable?
As part of our in-house green policy, we ensure that all the packaging for our samosas and chutney is environment friendly and recyclable. This complements are eco-conscious kitchen practises where we strive for maximum efficiency, sustainability and minimal wastage.
What areas do you deliver to?
We deliver nationwide to England, Scotland and Wales. We do not cover Northern Ireland, the Scottish Highlands & British Isles.